Commonwealth Bank suffers file processing glitch

The technical malfunction affected about 5% of the bank's 11mln business and retail customers.

News reports out of Australia this morning are saying that Commonwealth Bank of Australia (CBA) suffered an overnight file processing glitch reminiscent of the overnight file processing glitch that caused havoc a few weeks ago at the National Australia Bank and which continues to irritate many NAB customers.

According to this article in the Sydney Morning Herald, approximately 5% of the bank's 11 million business and retail customers were affected by the problem. Some CBA customers found that they could not access ATMs, or found that their accounts registered a "zero balance." On-line banking for some business customers was also unavailable.

All the problems were fixed by noon Sydney time, the bank said.

CBA apologized for the problem and said that customers who may have incurred charges because of the glitch to contact the bank for reimbursement, reported The Australian.

View the full story in Spectrum IEEE.