, Australia

ANZ customers allowed to challenge fees

Australia's High Court unanimously allowed a class action representing 38,000 ANZ customers to challenge a wide range of "exception fees".

They're arguing that fees of around $25 were too much for misdemeanours like dishonouring payment or having an overlimit account.

An earlier ruling had limited the scope to late payment fees only, and excluded honour, dishonour, non-payment and over-the-limit fees, since it could not be classified as "penalties".

The court ruling overturned the decision, ruling the ANZ customers can return to the Federal Court to challenge a fuller range of fees.

"It will be for the Federal Court on the further hearing of the matter to decide whether these exception fees are penalties," the High Court said in their ruling.

The lawsuit was initiated by 38,000 customers of ANZ Bank which eventually expanded to a class action suit that involved 170,000 customers and eight banks, including the Commonwealth, Westpac and NAB.

They are together claiming A$223 million in "unfair" bank fees should be returned.

A decision in the case could have wide-ranging implications for banking in Australia and affect more than just ANZ customers.

ANZ Australia chief executive Philip Chronican said the bank would continue to defend the case vigorously.

He downplayed the reduction and scrapping of the controversial fees as an admission that ANZ has been overcharging customers.

"Many businesses change their price structures . . . I don't think you can read anything into the fact that these decisions were made three years ago," he added.

For more.

Join Asian Banking & Finance community
Since you're here...

...there are many ways you can work with us to advertise your company and connect to your customers. Our team can help you dight and create an advertising campaign, in print and digital, on this website and in print magazine.

We can also organize a real life or digital event for you and find thought leader speakers as well as industry leaders, who could be your potential partners, to join the event. We also run some awards programmes which give you an opportunity to be recognized for your achievements during the year and you can join this as a participant or a sponsor.

Let us help you drive your business forward with a good partnership!

Top News

What is Lorem Ipsum?
What is Lorem Ipsum? Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Exclusives

Sed molestie interdum dui sit amet egestas
It is a long established fact that a reader will be distracted by the readable content of a page when looking at its layout.
CIMB Niaga leads the way in captivating Indonesia’s youth
The bank’s digital solutions are winning over younger generations with 3.2M mobile users and 96% digital transaction rate in 2023.