2 reasons why you must attend the ABF Retail Banking Forum in Kuala Lumpur on April 6 at the Shangri-La

Artificial intelligence in ATMs is on the rise.

Artificial intelligence is slowly gaining ground in the banking and finance industry, and it is highly likely that it could put some employees out of their jobs, including bank tellers.

At the Asian Banking and Finance Retail Banking Forum in Kuala Lumpur, attendees will witness the unveiling of a new ATM machine that could well be a 'branch in a box.' For the first time in Asia, Diebold will showcase this exciting innovation.

In a recent interview with CNBC, Diebold CEO Andy Mattes said, “The ATM of tomorrow is going to replace the teller. It can do approximately 90% of what a human being can do. It’s going to be your branch in a box.”

He added that people will be able to put money into the machines, do car loans, open accounts, and even get bank cards right there and then. “The new machines will identify yourself. You can put your passport on it, you can scan documents. You can literally do everything online that you would’ve been able to do in front of a human being.”

Dereck Daymond, Diebold's VP software solutions, will be at the event to discuss more about this ATM and their company's other products and services.

Digital transformation risks

We also have a great roster of speakers and panelists at the forum. Liew Nam Soon, ASEAN managing partner, financial services at EY, will be speaking about how banks can manage change and risk in the age of digital transformation. Liew believes financial institutions are forced to reprioritize underinvested risk areas such as cybersecurity, which is becoming number 1 priority with traditional defenses being insufficient to protect FIs. He will be talking about this and more during his session.

Plus, hear from these other great panelists and speakers: Vipin Agrawal, senior managing director, head of retail assets, cards & deposits, CIMB; Joel Kornreich, Chief Executive Officer, Alliance Bank and Mohamad Muzammil bin Abdullah, head - group audit investigation, Maybank.

Banks are fraught with various challenges that range from keeping the customers satisfied to developing its products and services to keeping up with the digital trend - all the while making sure that all regulatory requirements are met. But despite all these hurdles, the industry is also witnessing some of the most exciting developments in history such as the rise of automation, digitisation, and artificial intelligence. 

These are just some of the not-to-be missed sessions and panelists so if you want to understand more about non-banking competition, mobile banking, Malaysian banks' profitability, you have to be there.

The 5-city Retail Banking Forum brings together the banks’ C-level executives to talk about the most pressing issues banks face in each city. The Manila leg successfully concluded last March 9.

More forums are coming up in Jakarta, Singapore, and Bangkok in the coming weeks. Let us know if you like to attend. To learn more about the event, click here. To register, click here.