Hang Seng Bank's John Wong to discuss the need to digitalise banks' operational needs

He will be one of the panelists at the 2017 Banking Forum in Hong Kong.

John Wong, head of global liquidity and cash management at Hang Seng Bank, has over 28 years’ experience in transaction banking. He has responsibilities across sales, product management, digital banking channel development, and client implementation.

Wong has a proven track record in delivering strong and sustainable business results and has thorough knowledge on the commercial banking sectors. He possesses strong leadership and good stakeholders management skills. He has a successful career span in business transformation and managing changes effectively with multi-cultural appreciation in working with people of different nationalities and background. He worked in Standard Chartered Bank for 25 years prior to moving to his current role in Hang Seng Bank.

Wong will be one of the panelists who will discuss Digital Banking vs Physical Branches at the 2017 Banking Forum in Hong Kong.

What are your previous experiences and positions held that contributed to who you are as a banker/financial services expert today?
My diverse background from sales and marketing, product development, electronic channel innovation and client implementation and management help me to understand our customer needs from end to end. My experience in the Hong Kong and China markets also help me to appreciate the cultural differences of customers in different continents, and to come up with solutions that best serve their needs.

What are your key business philosophies?
To provide a solution which addresses customer needs, rather than product driven sales. To establish long term partnerships with mutual benefits to both the customer and the bank

Can you give us a glimpse of what you will share at the panel discussion at the Banking Forum in Hong Kong? What can you say about the impact of digital banking on physical bank branches in Hong Kong and in the region?
The role of the branch to change from servicing into advisory. Routine day to day operational needs to be moving into digital channel gradually.