Citi Indonesia's wealth management head Ivan Jaya to talk about going for purely robo-advice in Asia

He will also discuss digitization in serving affluent customers.

Ivan currently serves as Head of Wealth Management Citibank Indonesia. In his capacity, Ivan is responsible to provide wealth management services by developing investments products and foreign exchange on top of savings accounts and term deposits to retail bank clients.

In addition, his responsibilities also include executing Citigold Priority Banking strategies through development of special features for wealth advisory and optimalise profitability by implementing an appropriate portfolio management.

Prior to joining Citibank in April 2013, Ivan was a Senior Vice President, Head of Consumer Bank Business Planning and Customer Analytics at ANZ Bank and also held numerous positions at Standard Chartered and American Express. Ivan holds a bachelor degree in Industrial Engineering from UniversitasParahyangan and a Master of Business Administration (MBA) from InstitutTeknologi Bandung (ITB).

Ivan will be one of the panelists at the Asian Banking and Finance Retail Banking Forum to be held on April 27, 8:30am to 12nn, at the Grand Mutiara 2, Lower Lobby Floor of the Ritz Carlton Jakarta Mega Kuningan.

What trends make this year an exciting one for retail banks in Asia?
The focus to still serve HNWI (High Net Worth Individuals) and affluent individuals by providing wealth management solution coincide with the trend that HNWI & Affluent individuals use smartphones nowadays. Having understood from recent surveys that 9 out of 10 HNWI would love to have wealth management service to be provided digitally and banking activities is one of top 3 mobile activities in Indonesia, we should focus in revamping our digital platform to serve these individuals.

What are your key business philosophies?
Always think from customer’s perspective, back to basic would be the best approach to check whether we have delivered our product’s promise to customers or not. Products must be customer-focused and we must be responsive to adapt with any change.

Can you give us a glimpse of what you will talk about/contribute at the panel discussion?

• How retail banks translate vision of Digitization in serving HNWI / Affluent customers.
• The thought that Asian banking industry is going for purely robo-advice in the future, without needing face-to-face advisers.
• Pros and cons of rolling out robo-advice

To learn more about the event, please click here.

To register, click here.