Why the Superfluid Model is essential for Singapore's public services

Adopting generative AI and Web3 tools can strengthen the superfluid model.

External disruptions can severely impede organisational transformations, posing a challenge that affects nearly half of organisations in Singapore, including those in the public sector.

To tackle these near-term problems whilst generating long-term value, EY suggests that public-sector organisations adopt a "superfluid model," which "breaks the linear workflows inhibiting connectivity within and beyond the organisation."

Applying this model would help organisations manage turning points, especially amid changes like mandatory flexi-work requests starting on 1 December, which require the public sector to approach the future of work differently.

EY experts Samir Bedi and Marie-Claude Ferland advise organisations to adopt tools like generative AI, Web3, and data to strengthen the superfluid model and optimise operations within a reliable governance framework.