Bank to increase CIMB Clicks users by 20 per cent

A revamped CIMB Clicks, the CIMB bank’s Internet banking portal, was recently launched.

Besides sporting a fresh new look, CIMB Clicks offers customers an overall improved online experience in performing their banking transactions, according to a press release issued in Kuala Lumpur yesterday.

“The major revamp was done with our customers’ needs and convenience in mind. We went through great lengths to evaluate their feedback, and armed with that knowledge, we looked into improving the overall user-friendliness and features of CIMB Clicks, including reducing the number of clicks required to arrive at a service, providing quicker access to information, enabling customisable preferences and introducing new online services,” CIMB

Group Deputy Group CEO and head of Consumer Banking, Renzo Viegas said.

“It was also timely to give the portal a facelift, as the last revamp was back in 2009,” he added.

The new services include OctoPay (ASEAN’s first banking service on Facebook), foreign currency fixed deposits placement and foreign currency current account funds transfer, Tune Talk auto reload and online gold trading.

Customers are also able to manage their unit trust investments via CIMB Clicks eInvest at attractive rates.

Quick funds transfer can be done without navigating away from the home page. Regrouping of services, such as users are now able to schedule their transaction within the transfer page; and for inter bank funds transfer, instant transfer and normal transfer are now combined into one page. Customise up to six shortcuts for favourite transactions and activities on the home page.

The bank intends to generate interest among its CIMB Clicks users to use the online portal as the preferred banking channel, as well as encourage its existing customers who are not utilising its online banking services to register as a CIMB Clicks user.

Currently, more than half of the bank’s 6.9 million customers in Malaysia are registered CIMB Clicks users.